Pages won’t load… Videos won’t play… Videos play back choppy.
The videos on this website are compatible with ALL computers and devices. If you are having problems, find solutions below.
How well a video clip plays on your computer, depends on several factors.
#1. Your internet connection speed will determine how fast a video will load and begin to play. The slower the connection, the longer the load time. A slow connection will also cause a video to start and stop or play back in a herky-jerky fashion.
A slow internet connection will also cause the video to appear “grainy” or low quality.
Be aware, your internet connection speed can vary from day to day, minute to minute. A download speed of 4 MBPS is usually sufficient to play most videos smoothly. You can check your connection speed here: SpeedTest.net
You can prevent choppy playback by simply pausing the video and giving it a few minutes to sufficiently load. The blue "progress bar" in the player controls, shows you how much of the video has loaded.
Also, some videos will load faster than other videos. Even ones in the same course.
A tip to get more speed from your internet connection: Un-plug your internet connection to cut off it’s electricity or power source. Wait a few minutes and then plug it back in. This will reboot your internet connection and it will usually be faster for a few hours.
AN EASY TEST:
You can test your computer and your internet connection by simply going to www.YouTube.com and see if you can play their videos. YouTube.com plays back the videos at a quality that suits your connection speed.
A slow connection results in a low quality video being served. A fast connection results in a high quality video being served. You can check or change the quality by clicking the “gear” icon on the video player.
If you can play Youtube videos at 480p or higher, you won’t have any problems playing videos found on my website.
If you can NOT play YouTube videos at 480p or higher, you have a slow internet connection and the videos on my website will load slow.
AN ALTERNATIVE SOLUTION to a slow internet connection is to watch the videos on your smart phone.
The videos will load super fast on your phone with a standard 3G connection.
#2. An older, windows PC computer may not have the ability to play online video smoothly without updating its "Adobe Flash" software. All windows PC computers come with Adobe Flash Player software (its free) but it must be kept up to date. So make sure you are using the latest update of Adobe Flash Player.
Make sure you have the latest version… Download the Adobe Flash Player. It’s free!
#3. Most online video plays best when viewed with the Google Chrome or Mozilla FireFox browser(but not always). On some computers, it works way better than Internet Explorer. You can download FireFox here. It’s free!
I have found that on most Mac computers, the default Safari browser works the best.
Bottom line, if the videos don’t play well in a certain browser, try a DIFFERENT browser.
#4. If the video stops at a certain point and no matter what you do, it won’t play any further… there’s a good chance your browser’s "cache" is full. Here’s how to clear it.
If you’re using Internet Explorer, do this:
1. In Internet Explorer, from the main menu bar, choose Tools and Options
2. Click the Delete Files button and choose OK
3. Click the Settings button. Increase the “Amount of Disk Space To Use” under the “Temporary Internet Files Folder” option.
4. Click OK to exit out of the options.
5. Refresh your browser and try viewing the videos again.
If you’re using FireFox, do this:
1. In Firefox, from the main menu bar, choose “History” and then “Clear History”.
2. Make sure only “Cache” is selected.
3. Click the Clear Now button.
4. Refresh your browser and try viewing the videos again.
If you’re using Safari, it’s pretty much the same procedure as FireFox.
#5. Some computers have trouble playing video if there are too many programs open or too many browser windows open. Close them and then try the video again.
#6. When all else fails, shut down and then restart your computer. Rebooting will sometimes fix a ton of problems. As a matter of fact, rebooting might be the FIRST thing to try.
#7. After doing this, if you still can’t log in or play the videos… your internet browser’s “cache” is the problem. (a browser is, Internet Explorer, FireFox, Safari). To remedy this, clear your browser’s cookies and history and then close the browser or restart your computer. Reopen the browser and then try logging in again. 9 times out of 10, this will fix the problem. If it doesn’t, contact us and we’ll help you.